Autodesk对客户在建筑设计和施工软件Revit上公开信的回复

A Reply To Our Customers’ Open Letter On Autodesk Revit

对客户在建筑设计和施工软件(Autodesk Revit)上公开信的回复

31 JUL 2020

2020年7月31日

To our customers who wrote the open letter to us about Revit – thank you. You raised important concerns about the development of Revit and functionality needed to do your jobs in a rapidly changing industry. You identified issues that we must take to heart, and which highlight where we’ve fallen short. And while we don’t agree with everything in the letter, we are committed to listening.

致给我们写了关于Revit的公开信的客户——谢谢您。您对Revit的开发以及在快速变化的行业中完成工作所需的功能提出了关注的重要问题。你指出了我们必须牢记的问题，这些问题突出了我们的不足之处。虽然我们不同意信中的所有内容，但我们致力于倾听。

We also want to address a few key themes from the letter.

我们还想谈谈信中几个关键的主题。

Like any company, we have finite resources and we make investment decisions and trade-offs based on our understanding of customer and industry needs. And, like any company, we don’t always get it right. (Some of our long-time customers will remember the problematic Revit ribbon from 2010. We own that, and we’ve fixed it.) We have underinvested in architectural modeling functionality in recent years and are working to make that right.

像任何公司一样，我们拥有有限的资源，我们根据对客户和行业需求的理解做出投资决策和权衡。而且，像其他公司一样，我们也不总是做得对。（我们的一些老客户会记得2010年的Revit ribbon存在问题。我们确实存在这样的问题，并且我们已经解决了它。）近年来，我们在体系结构建模功能方面投资不足，目前正在努力纠正这一点。

We want to share some of the thinking behind our decision-making with Revit over the past years.

我们想分享一下过去几年我们做Revit决策背后的一些想法。

Our goal with Revit has always been to maximize the value it brings to the AEC market, and to do that we must enable all major stakeholders to participate in the BIM process. In pursuit of this goal, we increased our product development to better serve engineering and construction customers. This required several platform projects to improve scalability and performance to support fabrication detail for engineering that also benefited all disciplines. The result of this was a slowdown in development on core architectural modeling capabilities. We recognize the impact this has had on our architectural design customers and at the end of last year we increased our investment and resources for architectural capabilities in Revit. It will take some time for this impact to be fully realized and you can follow our progress at the Revit Public Roadmap.

我们对Revit的目标始终是使其为AEC市场带来的价值最大化，为此，我们必须使所有主要利益相关者都能参与BIM过程。为了实现这一目标，我们加大了产品开发力度，以更好地服务于工程和建筑客户。这需要多个平台项目来提高可扩展性和性能，以支持有利于所有领域的工程制造细节。其结果是体系结构建模功能的开发速度减慢。我们认识到这对我们的建筑设计客户造成的影响，并且在去年年底，我们增加了对Revit中建筑功能的投资和资源。完全实现这种影响需要一些时间，您可以在Revit公共路线图中了解我们的进度。

We heard in the letter how important collaboration is as well as the importance of a robust and high-performing cloud platform. We believe the cloud is the best way to drive transformational change in how teams connect to deliver project outcomes, so we’ve enabled multi-user authoring within and across firms with BIM 360 Design and Revit Cloud Worksharing, a major investment that’s already allowed hundreds of thousands of design professionals to connect. And since trust and confidence are first order principles for the opportunity to manage your project data, our cloud solutions must be highly resilient, secure, and scalable. This foundation, built over the past 7 years, has allowed us to respond to EU-based customers with a new Europe data center. Learn more about our cloud security standards here and more about the measures we take to care for your data here.

我们在信中看到了协作的重要性，以及一个强大、高性能的云平台的重要性。我们相信，云是推动团队如何连接以交付项目成果的变革的最佳方式，因此，我们通过BIM 360设计软件和Revit云工作软件共享实现了公司内部和跨公司的多用户创作，这是一项重大投资，已使数十万名设计专业人士得以连接。由于信任和信心是管理项目数据的首要原则，我们的云解决方案必须具有高度的弹性、安全性和可扩展性。在过去7年中，这个基金会允许我们用新的欧洲数据中心响应欧盟客户。在这里了解更多关于我们的云安全标准的信息以及我们为保护您的数据所采取的措施。

Along with expanding the value of BIM to all stakeholders on a project, it’s critical that our technology is fast and reliable.  We won’t nerd out on reliability and performance metrics today, but we spend a substantial percentage of our development resources every year focused on quality and performance in Revit. You can learn more about this in an upcoming series of articles on the Revit Blog.

随着将BIM的价值扩展到项目的所有利益相关者，我们的技术是否快速可靠至关重要。我们今天不会对可靠性和性能指标感到厌烦，但我们每年都会将相当大比例的开发资源用于Revit的质量和性能。您可以在Revit博客上的后续系列文章中了解有关此方面的更多信息。

We believe opening up access to the Revit engine and data through Forge web-based APIs will enable new, targeted tools to be created to serve the industry. However, since every project will always have a multitude of software products required to deliver the best outcomes, the tools we develop – much less a single tool like Revit – cannot solve all problems. We continue to invest in supporting IFC and based on customer feedback we’ve recently increased development for new industry requirements, focusing on IFC4 certification. This platform-first approach has enabled the strong, open ecosystem we have today. Hundreds of partners and customers continuously customize our products to their individual workflows.

我们相信，通过Forge基于web的APIs开放对Revit引擎和数据的访问，将有助于创建新的、有针对性的工具为行业服务。但是，由于每个项目都需要大量的软件产品来提供最佳结果，因此我们开发的工具（更不用说像Revit这样的单一工具）无法解决所有问题。我们继续投资支持IFC，根据客户反馈，我们最近增加了对新行业要求的开发，关注于是IFC4认证。这种平台优先的方法使我们今天拥有强大、开放的生态系统成为可能。数以百计的合作伙伴和客户不断根据各自的工作流程定制我们的产品。

Where we have not been as successful, is taking advantage of those same APIs to build better connections between our products. This is something we are actively working to improve. We have recently shipped better interoperability between Civil 3D and Revit, Revit and Inventor, SketchUp and Revit, and are actively working on improving data flows with these and other products.

我们还没有成功的地方，是利用同样的APIs在我们的产品之间建立更好的连接。这是我们正在积极努力改进的地方。最近，我们发布了Civil 3D和Revit、Revit和Inventor、SketchUp和Revit之间更好的互操作性，并正在积极改进这些产品和其他产品的数据流。

Looking to the future, we believe that ways of working will evolve, from the direct modeling of today to outcome-based design driven by analysis (of which Generative Design in Revit is one small step), to the convergence of manufacturing and construction, and that data needs to be unlocked from native formats and flow more readily throughout Autodesk and non-Autodesk products. Powered by the cloud, with experiences spanning desktop, mobile and extended reality, this future looks quite different than a desktop application with hundreds of buttons in the ribbon. Over the next major and point releases you’ll start to see proof points of this direction that you can react to and provide feedback on.

展望未来，我们相信工作方式将不断发展，从今天的直接建模到分析驱动的基于结果的设计（Revit中的生成性设计是其中的一小步），再到制造和施工的融合，而且，这些数据需要从原生格式中解锁，以便更容易地在Autodesk和非Autodesk产品中流动。在云技术的推动下，拥有桌面、移动和扩展现实的体验，这个未来看起来与功能区中有数百个按钮的桌面应用程序有很大不同。在下一个主要版本和重点版本中，您将开始看到这个方向的证据，您可以对此做出反映并提供反馈。

We also empathize with customers who have gone through different license models in the last few years as we’ve transformed Autodesk into a subscription-based company that can serve our customers better. Our subscription business model has given a whole set of new customers access to our software, without requiring large upfront investments. There are also positive business drivers that will naturally increase customers’ costs over time – such as adding more subscriptions as their company grows, moving to BIM, and upgrading to industry collections to advance the skills of their employees. We’ve done our best to balance licensing changes with a more valuable experience and trade-in offers that give longtime customers a path to experience these benefits at a cost consistent with what they pay today. For example, we introduced product usage reporting so customers can ensure they’re getting the most from their investment and accurately forecast future spend.

我们也同情那些在过去几年里经历了不同授权模式的客户，因为我们已经将Autodesk转变为一家可以更好地为客户服务的订阅型公司。我们的订阅业务模式使一些新客户能够访问我们的软件，而不需要大量的前期投资。还有一些积极的业务驱动因素会随着时间的推移自然地增加客户的成本，例如随着公司的发展增加更多的订阅，转向BIM，升级到行业集合以提高员工的技能。我们已尽最大努力在许可变更与更具价值的体验和以旧换新服务之间取得平衡，这些服务为老客户提供了一条体验这些好处的途径，其成本与他们现在的支付相一致。例如，我们引入了产品使用情况报告，这样客户就可以确保从投资中获得最大收益，并准确预测未来的支出。

Engaging in open dialogue with customers remains fundamental to how we plot our path forward. We do this through forums like Revit Ideas, Revit user groups, and customer executive councils. We bring customers into our offices worldwide to test new features and have made it standard practice for our agile scrum teams to include several customers in their bi-weekly reviews to provide feedback. We also make the Revit roadmap publicly available.

与客户进行公开对话仍然是我们规划未来道路的基础。我们通过论坛，如Revit想法，Revit用户组，和客户执行委员会来做到这一点。我们把客户带到我们世界各地的办公室来测试新功能，并让我们敏捷scrum团队在每两周的评审中包括一些客户成为标准做法，以提供反馈。我们还公开了Revit路线图。

Each year we run a global satisfaction survey, which normally goes to a random sampling of customers.  In the spirit of listening first, we are re-opening it, and would value additional customer responses. This survey is entirely anonymous unless you choose to include your email address. The survey can be accessed here.

每年我们都会进行一次全球满意度调查，调查对象通常是随机抽取的客户。本着“倾听第一”的精神，我们将重新开放它，并将重视更多的客户反馈。此调查完全匿名，除非您选择包含电子邮件地址。可以在这里访问调查。

We will be reaching out to you directly to help us further understand your needs. Your feedback is critical to helping us innovate. And we remain committed to the architecture community and the future of the industry.

我们将直接联系您，帮助我们进一步了解您的需求。您的反馈对于帮助我们创新至关重要。我们仍然致力于建筑界和行业的未来。